FAQ

How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route,but you can cancel an order within 60 minutes and reorder with accurate details.

Notes: If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply. If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Anker will not replace the order or issue a refund.

When Will My Order Ship?

Orders are usually processed and shipped within 3 working days of purchase.

IS MY INFORMATION SECURE USING THIS SITE?

Yes, we use the latest technology to ensure your information is secure. To get more information, please read our privacy policy

What do I need to do when I received a different product than what I ordered?

Please contact customer support at aokway2023@outlook.com